Terms and Conditions

Shipping costs from door to door

We ship in units of 6, 12, 15 and 18 bottles. The shipping or delivery costs depend on the destination.

Prices

Our prices are gross, per bottle, including the legal value added tax (content is 750 ml if not otherwise expressly indicated).
Our prices are due and payable in full (no discount deduction) immediately upon receipt of the merchandise.

Delivery

Orders of 60 bottles or less are sent via DPD. Saturday deliveries are possible.
Orders of more than 60 bottles are delivered via a common carrier, unless other arrangements have been requested or agreed upon. If other arrangements have not been made, deliveries are made between 8 a.m. and 4 p.m. Please be certain that someone will be present to accept delivery and verify that the order is complete. Unfortunately, we must charge you for costs related to a second attempt to deliver if you are responsible for a failed first attempt. Upon delivery, please be certain to check that the parcel(s) delivered correspond with the enclosed delivery note. Please confirm in writing on the delivery papers any discrepancies or damage! All customer complaints with regard to short deliveries or breakage due to the carrier or post office / DHL / DPD / UPS must be reported to us immediately – within two working days. Otherwise, we cannot be held responsible for replacement or damage!

New customers

We thank you for your understanding that deliveries to new customers can only be made with payment in advance or c.o.d. Once you have placed your first order you have unconditionally agreed to accept our shipping and delivery terms, and the fact that they are legally binding. Please inform us immediately if there are complaints of any nature! In international practice, problems with corks do not justify a complaint. This is a general risk in dealing with wine. We appreciate your understanding in this regard. Outside of Germany, but within Europe, deliveries are no problem at any time. Deliveries to regular customers are billed per invoice; new customers per advance payment – again, thank you for your understanding. We recommend that when you order, ask us what the additional charges for foreign delivery will be. We always opt for the shipping method that will be the most economical for you. Tax-free deliveries can only be made if a TVA number and corresponding written confirmation of said number is supplied. Shipments to non-EU countries are often very expensive. To avoid unpleasant surprises, please ask prior to shipment what the shipping charges will be so that there are no misunderstandings later on.

Delivery time

We do our very best to deliver as quickly as possible. If a shipment does not arrive within seven working days after we have received your order, please contact us.

Delivery proviso

We reserve the right to fulfill orders only after written confirmation by a registered company or legal person giving a complete name and address.

Default or delay in payment

In the event of default or delay in payment following reminders, we reserve the right to conduct future business via payment in advance or c.o.d. Current court decisions enable us, after the 31st day after delivery, to charge interest for outstanding monies due. Our total claims are immediately due upon failure to pay an invoice on time. Failure to comply with the deadlines for payment set forth in reminders – even for small sums – will lead to legal proceedings. All offers and prices are subject to change without notice. All goods remain our property pending payment. In the event of disputes, courts in Worms have jurisdiction.

Weingut Ansgar Clüsserath
Inh. Eva Clüsserath
Spielesstraße 4
54349 Trittenheim
Tel +49 (0)6507-2290
Fax +49 (0)6507-6690

weingut@ansgar-cluesserath.de


USt-IdNr. DE 148 162 956
St. Nr. 07/026/3211/4